Terms of
Service

Effective Date: January 1, 2026  |  Last Updated: January 24, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "Provider," or "you") and Integrus Group LLC ("Integrus," "we," "us," or "our") governing your use of our MHCP Revalidation Support Services.

By submitting an intake form, making payment, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

• "Services" means the clerical preparation and submission of MHCP revalidation requests via the Minnesota Provider Screening and Enrollment (MPSE) portal, as described herein.
• "Location" means a single enrollment record in the MPSE system, identified by a unique combination of FEIN and service address.
• "Service" means the full-service MHCP revalidation preparation, submission, and post-submission support engagement.
• "Request for More Information" means a Request for More Information issued by the Minnesota Department of Human Services (DHS).
• "DHS" means the Minnesota Department of Human Services.
• "MPSE" means the Minnesota Provider Screening and Enrollment portal.
• "MN-ITS" means the Minnesota Internet Transaction System.

2. Scope of Services

2.1 What We Do

Our Services include:

• Preparing and organizing enrollment documents required for MPSE portal submission
• Entering data into the MPSE portal using credentials provided by Client
• Uploading supporting documents (COI, training certificates, etc.) to the portal
• Cross-referencing submitted information against DHS requirements
• Conducting pre-submission audits to identify common rejection triggers
• Providing a Site Visit Readiness Checklist (PDF)
• Responding to Requests for More Information within the 30-Day Support Window (see Section 7)

2.2 What We Do NOT Do

The following are explicitly excluded from our Services:

• Coordinating or scheduling fingerprint-based background studies
• Monitoring your MN-ITS mailbox or U.S. mail on your behalf
• Making escalation calls to DHS or the MHCP Provider Resource Center
• Providing legal advice or interpretation of DHS regulations
• Guaranteeing any specific outcome from DHS
• Correcting expired credentials, licenses, or failed background studies
• Representing you in any administrative proceeding

3. Pricing & Payment

3.1 Service Fees

3.2 Per-Location Billing

Fees are charged per enrollment record (location), not per FEIN. If your organization operates multiple service locations, each location requiring revalidation will be billed separately.

3.3 Payment Terms

• Full payment is due before work begins
• Payment may be made via credit card, ACH, or wire transfer
• All prices are in U.S. Dollars

3.4 State Fees (Pass-Through)

The following fees are paid by Client directly to DHS and are not included in our service fees:

• State Application Fee: $750 per location (required for institutional providers)
• Background Study Fee: $44 per owner with 5%+ ownership interest

4. Portal Access Authorization

4.1 Authorization Grant

By engaging our Services, Client expressly authorizes Integrus Group to:

• Access Client's MN-ITS and MPSE accounts using credentials provided by Client
• View, edit, and update enrollment information in the portal
• Upload documents on Client's behalf
• Submit revalidation applications after receiving Client's written approval

4.2 Access Methods

Client may provide portal access via one of the following methods:

• Option 1 (Preferred): Create a secondary user account for Integrus within MN-ITS
• Option 2: Provide master login credentials directly to Integrus

4.3 Security

Integrus will maintain reasonable security measures to protect Client's login credentials. Client acknowledges that by sharing credentials, Client assumes risk associated with shared access. Integrus recommends Option 1 (secondary user) for enhanced security.

5. Client Responsibilities

5.1 Data Accuracy

Client is solely responsible for the accuracy, completeness, and truthfulness of all information provided to Integrus, including but not limited to:

• Owner names, Social Security Numbers, and dates of birth
• Federal Employer Identification Number (FEIN)
• Service addresses and contact information
• Training certificates and credentials
• Insurance documentation (Certificate of Liability Insurance)
• EFT/banking information

Integrus Group is not responsible for the accuracy of credentials provided. If a license is expired, a background study has failed, or information is incorrect, the liability rests solely with the Client.

5.2 Background Studies

Client is responsible for ensuring that all owners with 5% or greater ownership interest have completed the required fingerprint-based criminal background study and have received "Eligible" status before Integrus submits the revalidation application.

5.3 Insurance Compliance

Client must ensure that the Certificate of Liability Insurance (COI) start date matches or precedes the service start date. Submitting a COI with a start date after service commencement will trigger an immediate Request for More Information from DHS.

5.4 Monitoring Duty

Client acknowledges that Client must continue to monitor:

• The "PRVLTR" folder in Client's MN-ITS mailbox for official correspondence
• U.S. Mail for physical notices from DHS
• Email for any communications from Integrus regarding the revalidation status

Integrus is not responsible for monitoring these channels on Client's behalf after submission.

5.5 Ownership Disclosure

Client must disclose any ownership or management changes that have occurred since the last revalidation. If ownership has changed, a DHS-5550 Sale or Transfer Addendum is mandatory. Failure to disclose ownership changes may result in rejection of the revalidation application.

6. Approval Gate & Submission

6.1 Pre-Submission Review

Before any data is submitted to DHS, Integrus will provide Client with a Final Summary Packet containing:

• A draft of all data to be submitted
• A summary of documents to be uploaded
• Instructions for paying the $750 state application fee

6.2 Client Approval Required

NO SUBMISSION WILL OCCUR UNTIL:

1. Client reviews the Final Summary Packet
2. Client provides written approval (email reply stating "APPROVED" or digital signature)
3. Client provides proof of $750 state fee payment (screenshot or confirmation number)

6.3 Effect of Approval

By providing written approval, Client confirms that:

• All information in the Final Summary Packet is accurate and complete
• Client authorizes Integrus to submit the revalidation application
• Client has paid the required state application fee
• Client understands that changes after submission may require a "Reset to Draft" which restarts the 30-day processing clock

7. 30-Day Request for More Information Support Policy

7.1 Included Support

Within 30 days of submission, Integrus will:

• Review any Requests for More Information received by Client
• Prepare and submit corrected or additional documentation as requested by DHS
• Communicate with Client regarding any information needed to respond to Requests for More Information

7.2 Excluded Support

The following are NOT included in the 30-Day Support:

• Requests for More Information received after 30 days from submission
• Issues arising from information Client failed to disclose
• Corrections required due to expired credentials discovered after submission
• Escalation calls to DHS (Client's responsibility)

7.3 Extended Support

If Client requires support beyond the 30-day window, a new engagement must be executed at then-current rates.

8. Limitation of Liability

8.1 No Liability for Client-Provided Information

Integrus Group is not liable for any damages, losses, or consequences arising from:

• Inaccurate, incomplete, or false information provided by Client
• Expired licenses, credentials, or certifications
• Failed or incomplete background studies
• Undisclosed ownership or management changes
• Insurance coverage gaps or COI date discrepancies

8.2 No Liability for DHS Actions or Delays

Integrus Group is not liable for:

• Delays in DHS processing or response times
• DHS decisions to deny, terminate, or suspend enrollment
• Changes to DHS requirements, policies, or procedures
• System outages or technical issues with MN-ITS or MPSE portals

8.3 Consequential Damages Waiver

IN NO EVENT SHALL INTEGRUS GROUP BE LIABLE FOR:

• Loss of revenue or income
• Loss of business or clients
• Termination of provider enrollment
• State-level sanctions or penalties
• Any indirect, incidental, special, consequential, or punitive damages

This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise).

8.4 Maximum Liability

Integrus Group's total cumulative liability to Client for any and all claims arising from or related to the Services shall not exceed the total fees paid by Client to Integrus Group for the specific engagement giving rise to the claim.

9. No Guarantee of Approval

Approval decisions are made solely by the Minnesota Department of Human Services based on their review of your application, credentials, background studies, and site visit results. Integrus Group has no control over these decisions.

By engaging our Services, Client acknowledges and agrees that:

• Payment to Integrus Group is for the preparation and submission services described herein
• Payment is not contingent on approval by DHS
• No refund will be issued if DHS denies the revalidation application
• Integrus Group makes no representations regarding the likelihood of approval

10. Termination & Refunds

10.1 Termination by Client

Client may terminate the engagement at any time by providing written notice to Integrus Group.

10.2 Refund Policy

• Before Work Begins: Full refund minus a $100 administrative fee
• After Work Begins: No refund. Once Integrus has accessed Client's portal and begun preparing documents, the service fee is fully earned and non-refundable.
• After Submission: No refund under any circumstances

10.3 Termination by Integrus

Integrus may terminate the engagement if:

• Client fails to provide required information or documentation within 14 days of request
• Client provides false or misleading information
• Client's conduct violates these Terms
• Client fails to pay required Change Order invoices

11. Indemnification

Client agrees to indemnify, defend, and hold harmless Integrus Group, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Client's breach of these Terms
• Inaccurate or false information provided by Client
• Client's violation of any applicable law or regulation
• Any third-party claims related to Client's enrollment status or business operations

12. Governing Law & Disputes

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles.

12.2 Dispute Resolution

Any dispute arising from these Terms or the Services shall be resolved as follows:

1. Informal Resolution: The parties shall first attempt to resolve the dispute through good-faith negotiation for a period of 30 days.
2. Mediation: If informal resolution fails, the parties agree to mediate the dispute before a mutually agreed-upon mediator in Hennepin County, Minnesota.
3. Arbitration: If mediation fails, the dispute shall be resolved by binding arbitration in Hennepin County, Minnesota, in accordance with the rules of the American Arbitration Association.

12.3 Waiver of Class Action

Client agrees that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. Modifications to Terms

Integrus Group reserves the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our Services after changes are posted constitutes acceptance of the modified Terms.

For engagements already in progress, the Terms in effect at the time of payment shall govern that engagement.

14. Contact Information

For questions about these Terms of Service, please contact:

Integrus Group LLC
Minneapolis, Minnesota
Email: legal@integrusgroup.com
Website: www.integrusgroup.com

By engaging Integrus Group's services, you acknowledge that you have read, understood, and agree to these Terms of Service.