TERMS OF SERVICE & DISCLAIMER
Integrus Group (“Integrus Group,” “we,” “us”)
Effective Date: January 1, 2026
1) Scope; No Legal/Clinical Advice; No Guarantees
Integrus Group provides audit-readiness and documentation risk review services for Minnesota providers, including written findings and corrective action recommendations (the “Services”). Integrus Group is not a law firm and does not provide legal advice, legal representation, or legal opinions. Integrus Group does not provide clinical services.
No outcome is guaranteed, including licensor findings, payer determinations, payment outcomes, recoupment outcomes, or audit results.
2) Client Responsibilities; Accuracy of Materials
You are solely responsible for (a) the accuracy, completeness, and timeliness of all information and documents you provide, (b) implementing any corrective actions, training, and internal monitoring, and (c) compliance decisions and operations. Our work is based on the materials you provide and the scope purchased; incomplete or inaccurate materials may limit or alter findings.
3) PHI; Authority to Share Records
Do not submit PHI through website contact or intake forms. If you submit PHI through unsecured channels, you do so at your own risk. If the engagement requires review of documents containing PHI, Integrus Group will provide secure upload instructions after scope is confirmed.
You represent and warrant that you have the authority to share any documents you provide to Integrus Group for review.
4) Engagement; Scope Changes
Your purchase, invoice payment, or signed agreement forms the engagement. Services are limited to the package and scope described. Any expanded scope (additional samples, additional service lines, additional locations, follow-up reviews, policy drafting, live training, billing analysis, etc.) requires written approval and may require additional fees.
PAYMENTS, CANCELLATIONS & REFUNDS
5) Fees; Payment Terms
All fees are due as stated on the invoice/checkout or engagement agreement. If payment is not received, Integrus Group has no obligation to schedule or begin work.
6) Refund Policy — All Sales Final Once Work Begins
All fees are non-refundable once work begins. For purposes of this policy, “work begins” includes any of the following (whether or not deliverables have been sent yet):
reviewing your intake submission or materials;
confirming scope, sampling, or timeline;
reserving calendar time;
creating or sending a document request list, file naming guide, or upload instructions;
project setup, planning, or internal review preparation;
any communication or analysis performed after payment.
If work has not begun, you may request cancellation in writing within 24 hours of payment. If approved, any refund is limited to the amount paid minus (a) non-refundable processing fees charged to Integrus Group and (b) an administrative fee of $150.
7) If Integrus Group Cancels
If Integrus Group cancels the engagement before work begins, you will receive a refund of amounts paid, minus any non-refundable processing fees. If Integrus Group cancels after work begins, Integrus Group may (at its discretion) provide a partial refund based on work completed, but is not required to do so.
8) No Refunds for Delays, Dissatisfaction, or Non-Use
No refunds will be issued for:
changes in your priorities, staffing, or readiness;
inability or failure to provide requested documents on time;
missed meetings or delayed responses;
dissatisfaction after deliverables are provided within scope;
external agency/payer actions or outcomes.
9) Abandoned/Paused Projects
If you do not provide requested materials or do not respond to scheduling requests for 14 consecutive days, the project may be marked paused. If inactivity continues for 30 consecutive days, the engagement may be treated as abandoned, work will stop, and no refund is due.
At Integrus Group’s discretion, an abandoned project may be reactivated subject to availability and an administrative restart fee of $350.
10) Chargebacks & Payment Disputes
You agree to contact Integrus Group first to attempt to resolve any billing concern. Unauthorized chargebacks or payment reversals after work begins constitute a material breach. If a chargeback occurs, you agree to reimburse Integrus Group for amounts owed plus any chargeback fees and reasonable collection costs.
11) Deliverables; Timing
Estimated timelines are good-faith estimates and may change based on (a) your responsiveness, (b) document completeness, and (c) scope complexity. Deliverables are provided electronically unless otherwise agreed.
12) Confidentiality
Integrus Group treats client information as confidential and uses it only to provide Services. Integrus Group may use third-party vendors (e.g., email, file storage, forms, invoicing) as needed to operate. Integrus Group does not sell your information.
13) Intellectual Property; Limited License
Templates, tools, checklists, and written deliverables remain Integrus Group’s intellectual property unless otherwise agreed in writing. You receive a limited, non-transferable license for internal business use only. You may not resell, publish, distribute, or create derivative products for commercial use without written permission.
14) Limitation of Liability
To the maximum extent permitted by law, Integrus Group is not liable for indirect, incidental, special, consequential, or punitive damages. Integrus Group’s total liability for any claim related to Services will not exceed the amount you paid for the specific Service giving rise to the claim.
15) Indemnification
You agree to indemnify and hold Integrus Group harmless from claims arising from your operations, your documents, your sharing of records, or your implementation (or non-implementation) of recommendations.
16) Governing Law; Venue
These Terms are governed by the laws of the State of Minnesota, without regard to conflict of law principles. Any dispute must be brought in state or federal courts located in Minnesota, and you consent to jurisdiction and venue there.
17) Updates
Integrus Group may update these Terms from time to time. The posted version on our website is the current version as of the Effective Date above.
18) Contact
Questions: info@integrusgroup.com